Terms of service

Terms of Service

Last updated: September 8, 2026

Welcome to Ferbe's Pet Store. These Terms of Service govern your use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms and the policies referenced below.

1. Store Information

Ferbe's Pet Store is an independent online pet-products retailer powered by Shopify.

Ferbe's Pet Store
8914 Lakeside Cv
Cordova, TN 38016
United States
Email: support@ferbepetstore.com
Phone: +1 901-289-1402

2. Use of the Website

You may use this website only for lawful purposes. You must not misuse the site, interfere with its operation, attempt unauthorized access, transmit malicious code, or use the services in a way that violates applicable law or the rights of others.

3. Products and Product Information

We work to present product descriptions, images, prices, availability, and other information accurately. Product appearance may vary slightly because of photography, screens, manufacturing changes, or supplier updates. We may correct errors or update product information when necessary.

4. Prices and Availability

Prices and product availability may change without notice before an order is placed. The price shown at checkout when you submit an order is the price applicable to that order, subject to correction of obvious errors where permitted by law.

5. Orders

Submitting an order does not guarantee acceptance. We may refuse or cancel an order when reasonably necessary, including for suspected fraud, payment problems, inventory issues, obvious pricing errors, shipping restrictions, or other legitimate operational reasons. If we cancel a paid order, we will issue an appropriate refund to the original payment method.

6. Payments

Payments are processed through the payment methods made available at checkout. You agree to provide current, complete, and accurate billing and order information.

7. Shipping and Delivery

Processing times, estimated delivery windows, tracking, international shipping information, and other shipping terms are described in our Shipping Policy. Delivery estimates are not guarantees and may be affected by carriers, customs, weather, holidays, fulfillment location, and other circumstances outside our control.

8. Returns and Refunds

Returns, damaged or incorrect items, non-returnable items, refund timing, and other return conditions are described in our Refund Policy. Nothing in these Terms limits consumer rights that cannot legally be excluded.

9. Third-Party Fulfillment and Services

We may use third-party suppliers, fulfillment providers, carriers, payment processors, technology providers, and other service providers to operate the store and fulfill orders. The use of third-party service providers does not change your relationship with Ferbe's Pet Store as the merchant from which you purchase through this website.

10. Shopify

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer products and services online. Purchases made through this store are transactions with Ferbe's Pet Store, not with Shopify.

11. Third-Party Links

The website may contain links to third-party sites or services. We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices. Review the applicable third-party terms and policies before using those services.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy. Shopify and other service providers may also process information as necessary to provide their services.

13. Intellectual Property

Unless otherwise stated, the website's original branding, layout, written content, and other materials created for Ferbe's Pet Store may not be copied, reproduced, or commercially exploited without permission, except as allowed by law. Product names, trademarks, and materials belonging to third parties remain the property of their respective owners.

14. Prohibited Uses

You may not use the website or services for unlawful, fraudulent, abusive, infringing, or harmful activity; to submit false information; to collect information about others unlawfully; to distribute malware; or to interfere with the security or operation of the website.

15. Disclaimer

We aim to keep the website accurate and available, but we do not promise that access will always be uninterrupted or error-free. To the extent permitted by law, the website and services are provided without warranties beyond those that cannot legally be excluded. Product-specific warranties, if any, will be identified where applicable.

16. Limitation of Liability

To the extent permitted by applicable law, Ferbe's Pet Store will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website. This limitation does not apply where liability cannot legally be limited or excluded.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, operations, or legal requirements. The current version will be posted on this page with the updated date.

19. Contact

Questions about these Terms can be sent to support@ferbepetstore.com or mailed to Ferbe's Pet Store, 8914 Lakeside Cv, Cordova, TN 38016, United States. Phone: +1 901-289-1402.