Shipping Policy

Last updated: October 15, 2026

Thank you for shopping with Ferbe's Pet Store. We are committed to providing clear shipping information and a reliable shopping experience.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. During holidays, peak seasons, or periods of high order volume, processing may take up to 5 business days. Business days are Monday through Friday, excluding holidays.

Shipping & Delivery Times

Delivery times vary depending on the product, destination, fulfillment location, carrier, customs processing, and other factors outside our control.

Estimated delivery times after processing are generally:

U.S.-fulfilled orders shipped within the United States: approximately 3–5 business days.
Internationally fulfilled orders, including products shipped from overseas: approximately 10–15 business days or longer depending on the destination.

These are estimates and are not guaranteed. Carrier delays, customs processing, weather, holidays, and other circumstances may affect delivery.

Multiple Packages

Some products may be fulfilled from different locations. If an order contains multiple items, the items may arrive separately and may have more than one tracking number. If items are fulfilled through different shipping profiles, shipping rates may be combined. The final shipping charge is displayed at checkout before payment.

Order Tracking

Once your order ships and tracking information becomes available, you will receive a shipping confirmation email. Please allow a few business days for tracking information to update after shipment.

Shipping Costs & Free Shipping

Standard shipping is generally $8 USD for each eligible shipping group. A free-shipping option is configured when the applicable order value reaches $70 USD for an eligible shipping group. For orders containing products from different fulfillment groups, shipping rates may be combined and the free-shipping threshold may not remove every shipping charge. Available shipping options and your final shipping cost are displayed at checkout before payment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or ships. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address supplied by the customer.

Delays, Lost, or Missing Packages

If your order is significantly delayed, tracking indicates a possible loss, or the package has not arrived within a reasonable period after the estimated delivery window, contact us. We will review the shipment information and determine appropriate next steps, which may include a replacement or refund when applicable.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated or collected during checkout, these charges may be the customer's responsibility. Customs processing may also cause additional delays.

Order Cancellations & Changes

If you need to cancel or change an order, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to cancel or modify it.