Frequently Asked Questions

How long does order processing take?

Orders are typically processed within 1–3 business days. During holidays, peak seasons, or unusually high order volume, processing may take longer.

How long does shipping take?

Delivery time depends on the product, destination, fulfillment location, carrier, and other factors. U.S.-fulfilled orders shipped within the United States are generally estimated at about 3–5 business days after processing. Internationally fulfilled products can take approximately 10–15 business days or longer. These are estimates, not guarantees.

How much is shipping? Is free shipping available?

Standard shipping is generally $8 USD for an eligible shipping group. Free standard shipping may be available once the applicable order value reaches $70 USD. Products from different fulfillment groups may have combined shipping rates, so free shipping may not cover every shipping charge. You can review your final shipping cost at checkout before paying. Read the Shipping Policy.

Will all items in my order arrive together?

Not always. Some products may be fulfilled from different locations, so a multi-item order can arrive in separate packages with separate tracking numbers.

How do I track my order?

When tracking becomes available, you will receive a shipping confirmation email. Please allow a few business days for tracking information to begin updating after shipment.

What is your return policy?

We have a 30-day return policy. Eligible items generally need to be unused, unworn, undamaged, and in their original packaging. Please contact us before sending anything back because return instructions can vary by product and fulfillment location.

What if my item arrives damaged, defective, or incorrect?

Contact us as soon as possible at support@ferbepetstore.com. Include your order number and clear photos or videos showing the issue so we can review it.

Can I cancel or change an order?

Please contact us as soon as possible. Once an order has entered fulfillment or has shipped, we may not be able to cancel or modify it.

Do you ship internationally?

Availability depends on the destination and product. Shipping costs, if applicable, are shown at checkout. International orders may also be subject to customs duties, import taxes, or other fees imposed by the destination country.