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SHIPPING POLICY
Thank you for shopping with Ferbe Pet Store. We are committed to providing a smooth and reliable shopping experience. Please review our shipping information below.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed.
During holidays, peak seasons, or periods of high order volume, processing may take up to 5 business days.
Business days are Monday through Friday, excluding holidays.
SHIPPING & DELIVERY TIMES
Delivery times vary depending on the product, destination, fulfillment location, carrier, customs processing, and other factors outside of our control.
Estimated delivery times after processing are generally:
• U.S.-fulfilled orders shipped within the United States: approximately 3–5 business days.
• Internationally fulfilled orders, including products shipped from overseas: approximately 10–15 business days or longer depending on the destination.
Please note that these are estimated delivery times and are not guaranteed.
Some orders may arrive sooner or later than the estimated timeframe due to carrier delays, customs processing, weather conditions, holidays, high shipping volume, or other circumstances beyond our control.
MULTIPLE PACKAGES
Some products may be fulfilled from different locations. If your order contains multiple items, your items may arrive separately and you may receive more than one tracking number.
There is no additional charge to you simply because an order is shipped in multiple packages.
ORDER TRACKING
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking information.
Please allow a few business days for tracking information to update after your package has been shipped.
SHIPPING COSTS
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@ferbepetstore.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order needs to be reshipped.
DELAYS
Occasionally, shipments may experience delays due to circumstances beyond our control, including carrier delays, customs clearance, weather, holidays, or unusually high shipping volumes.
If your order is significantly delayed, please contact us at support@ferbepetstore.com and we will help review the tracking and shipment status.
LOST OR MISSING PACKAGES
If your tracking information indicates that your package may be lost, or if your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at support@ferbepetstore.com.
We will review the shipment information and determine the appropriate next steps, which may include a replacement or refund when applicable.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated or collected during checkout, these charges may be the responsibility of the customer.
Customs processing may also cause additional delivery delays.
ORDER CANCELLATIONS & CHANGES
If you need to cancel or make changes to an order, please contact us as soon as possible at support@ferbepetstore.com.
Once an order has entered fulfillment or has been shipped, we may not be able to cancel or modify it.
CONTACT US
If you have any questions regarding your order or shipping, please contact us at:
support@ferbepetstore.com
We will be happy to assist you.